Warranty is for products sold in the USA only. For International Warranty information, please contact your local Distributor.
What is the Recording King warranty policy?
A warranty begins when you purchase an item from a dealer, either from a store or online. The user is responsible for all freight charges with any warranty repair or exchange.
Where can I send a warranty card?
Our products do not require that you register for warranty service. However, most of our warranties do require that you keep a copy of your original sales receipt. Please make sure to keep all relevant paperwork in a safe place.
Please email us with the item number of your instrument, your original sales receipt and a short description of the issue with the product to [email protected].
The following policy explains our Limited Lifetime Warranty:
Limited Lifetime Warranty
Each instrument is warranted to the original purchaser to be free from defects in material and workmanship. This warranty is only valid with an original sales receipt from an authorized Recording King dealer. This warranty is non transferable. For warranty service please send an email to [email protected] including the item # of the product, the issue needing warranty service, and an image or copy of the original purchase receipt. A customer service representative from Recording King will then respond and process all necessary information.
Recording King, at its option, will either repair or replace the defective product. All replacements are subject to item availability. If any product is deemed not defective, Recording King shall so advise the purchaser and shall dispose of said product in accordance with the purchaser’s instructions and at the purchaser’s cost.
This warranty shall not apply to wearable parts. These items include, but are not limited to, strings and frets. This warranty shall not apply if the product has, at any time, been misused or damaged as a result of neglect, abuse, improper handling or storage, accident or causes external to the product, such as, but not limited to, excessive heat or humidity. Unauthorized repair or modification render the warranty void.
The Purchaser is responsible for all shipping costs associated with the warranty service. Items must be safely packed in double box packaging and Recording King recommends confirming shipping insurance for the value of the instrument with the end user’s chosen shipping company. Recording Kings sole and exclusive maximum liability for any claim by the Purchaser, shall not exceed the wholesale value for the product. In no event shall Recording King be liable for any indirect, incidental, collateral, exemplary, or consequential damages or losses arising out of the Purchaser’s purchase of the product. The above limitation may not apply in some states.
All instruments manufactured by Recording King are covered by the Limited Lifetime Warranty.
Due to the nature of nitrocellulose lacquer, instruments finished in nitrocellulose are not warrantied for finish issues. The standard Limited Lifetime Warranty applies to the instrument body and all hardware of nitrocellulose-finished instruments.